Terms of service
Thank you for choosing Ukhaalag Khudag. These terms govern your use of the waterkiosk.mn website, customer portal, parts shop, support tickets, SKM system and related services (the "Service") provided by HTL LLC (the "Provider").
By using the Service you confirm that you have read and accept these terms. If you do not agree, you may choose not to use the Service.
The supply, installation, licensing and maintenance of smart wells are governed by the contract between the parties. Where that contract differs from these terms, the contract prevails.
1. Changes to these terms
We may update these terms as the Service evolves or the law changes. We will announce changes on waterkiosk.mn and in the customer portal at least 30 days before they take effect. Continuing to use the Service after that date means you accept the updated terms.
2. Registration
You register in the customer portal with the organisation name, registration number, contact person, phone and email. For contracted customers the Provider may create the account and send login details by email.
You must provide accurate and complete information. If information is false, incomplete or doubtful, the Provider may decline to verify the account, or restrict or suspend access.
A person registering on behalf of an organisation must be authorised to represent it.
3. Orders, prices and payment
- Prices for parts, goods and services are in Mongolian tögrög (₮). Quotes and invoices state whether VAT is included.
- You can pay via QPay (bank app or QR code) or by bank transfer against an invoice. An order is confirmed once paid in full.
- A VAT receipt (e-barimt) is issued for every payment as required by law and sent via the customer portal and email.
- The Provider does not store card data. Card and bank transactions are processed by QPay and your bank.
- Recurring licence and maintenance fees are payable within the term set in the contract. Late payment may incur the penalties in the contract, and the service may be suspended.
4. Delivery and returns
- Delivery time and fees are communicated when the order is confirmed. Delivery to provinces depends on transport conditions.
- Please check quantity and condition on receipt. Report damaged or incorrect items within 3 business days of receipt.
- Items with manufacturing defects are replaced, repaired or refunded under the Law on Consumer Protection. Items damaged by misuse, improper installation or unauthorised modification are not accepted for return.
5. Support and maintenance
Support requests can be raised as a ticket in the customer portal, by email or by phone. Response and resolution times follow the contract and the maintenance service level (SLA). Regular business hours: Monday–Friday 09:00–18:00.
6. Privacy and security
You are responsible for keeping your login and password secure. If you suspect your password is compromised, change it immediately and notify the Provider.
Personal data is processed according to our Privacy policy and Mongolia's Law on Personal Data Protection.
7. Dispute resolution
- Step 1. Raise any complaint about a payment, order or service within 3 business days, by the email or phone below or via a portal ticket.
- Step 2. Technical issues are handled directly by a support engineer. Payment delays and errors are resolved together with QPay and the bank concerned under the Bank of Mongolia payment system rules.
- Step 3. Disputes the parties cannot settle by agreement are resolved by the courts under the laws of Mongolia.
8. Liability
- The Provider is not liable for losses caused by a lost or shared login or password.
- The Provider is not liable for losses caused by incorrect information entered by the customer.
- The Provider takes reasonable measures to keep customer data confidential and the software and network reliable and available.
- Neither party is liable for failure to perform caused by force majeure (natural disaster, government decision, quarantine, epidemic, strike, civil unrest, war, terrorist attack, nationwide fuel or power restrictions, widespread telecommunication failure, etc.).
9. Intellectual property
The Ukhaalag Khudag name and logo, the website, portal, SKM system and well software, including their content, design and code, are the intellectual property of HTL LLC and protected by law. Copying them in whole or in part, reverse engineering, decompiling, modifying or using them without permission is prohibited.
10. Governing law
These terms are governed by and interpreted under the Civil Code of Mongolia, the Law on Consumer Protection, the Law on Personal Data Protection and other applicable legislation.
Contact us
- HTL LLC: Ulaanbaatar, Mongolia
- +976 8009-9200 · info@waterkiosk.mn